Frequently Asked Questions

Yes — we ship worldwide. Orders are dispatched from Morocco within 1–3 business days. International delivery typically takes 5–14 business days depending on the destination and customs clearance.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to follow your parcel in real time.

We offer complimentary standard shipping within Morocco on all orders over 800 MAD. International orders include a flat shipping fee calculated at checkout based on destination.

We accept returns within 14 days of delivery, provided the piece is unworn and in its original packaging. Personalized or engraved items cannot be returned.

Please contact us at contact@alikainyc.com with your order number and reason for return. Our team will guide you through the process within 24 hours.

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

All ALIKAÍ pieces are crafted from solid sterling silver (925) or 18k gold vermeil. We use natural gemstones that are ethically sourced and individually selected for their character.

Yes. Our sterling silver and gold vermeil pieces are nickel-free and suitable for sensitive skin.

Every ALIKAÍ jewel is made in limited quantities by skilled artisans. Small variations in finish or stone placement are a mark of handcrafted authenticity, not imperfection.

To preserve the brilliance of your piece, avoid contact with water, perfume, and harsh chemicals. Store each jewel separately in the provided pouch to prevent scratching.

We recommend removing your jewelry before bathing, swimming, or engaging in physical activity. Prolonged exposure to water or chlorine can affect the finish over time.

Use a soft, dry cloth to gently buff your piece after each wear. For a deeper clean, a slightly damp cloth with mild soap works well — dry thoroughly afterwards.

ALIKAÍ is a name rooted in meaning — a blend of heritage and intention. Every piece we create carries a story, a symbol, or a significance. We believe jewelry should be more than ornament; it should resonate.

ALIKAÍ is based in Morocco. Our design studio and atelier are rooted in Moroccan craft tradition, where each piece is conceived and brought to life before reaching you.

Every ALIKAÍ order is presented in our signature packaging — a matte black box with a ribbon closure, ready to gift. No additional wrapping is required.